Refund Policy

SITEY is sold self-service. You buy online, download the installer, and deploy it yourself on your own infrastructure. That makes SITEY digital content delivered immediately, which changes how refunds work compared with a physical product. This page explains exactly where you stand.

Last updated: [effective date]. This policy applies to purchases made on siteyvm.com and forms part of our Terms of Service.

Short version

• 14 days from purchase, full refund, provided the license has not been activated. This applies to both monthly and lifetime purchases.
• Downloading the installer alone does not void your refund. Activation does.
• Monthly plans can be cancelled at any time. Access continues to the end of the period you already paid for. We do not refund part-months.
• Refunds go back to the original card through Stripe, in the original currency (USD).
• A refunded license is revoked. The software stops validating and stops receiving updates.
• To request a refund, email info@siteyvm.com with your order number.

Who this policy applies to

Two different sets of rules can apply to the same purchase:

• Consumers. If you are a natural person buying outside your trade or profession, you have statutory rights under the EU Consumer Rights Directive (2011/83/EU) and, in Türkiye, under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation. Nothing on this page reduces those rights.
• Businesses. Most SITEY buyers are companies. Statutory distance-selling withdrawal rights generally do not apply to business purchases. For business buyers, the voluntary policy described below is what you get, and we apply it the same way we apply it to consumers.

Your statutory right of withdrawal

Consumers buying at a distance normally have 14 days to withdraw from the contract without giving a reason and without penalty. The period starts on the day the contract is concluded, which for digital content supplied online is the day of purchase.

The digital content exception

Both the EU and Turkish regimes contain an exception for digital content supplied immediately and not on a tangible medium. When you complete the purchase, you are asked to confirm that supply begins right away and that you acknowledge you lose your right of withdrawal once supply has begun. Under Turkish law, services performed instantaneously in electronic form and intangible goods delivered instantly to the consumer are also excluded from withdrawal.

In plain terms: once the installer has been downloaded and the license has been activated, the statutory right of withdrawal may have lapsed. We are telling you this before you buy, not after you ask for your money back.

We think the strict reading of that exception is harsher than it needs to be, so we do not apply it strictly. Our own policy is below, and it is more generous than the law requires.

Our policy: 14 days, license not activated

We will refund any SITEY purchase in full within 14 days of the purchase date, provided the license has not been activated. That holds for both the $599/month plan and the $5,999 lifetime license. No reason required, no retention call, no conditions about how much of the trial period you used.

What “activated” means

Activation is a specific, logged event, not a judgement call:

• Creating an account does not activate a license.
• Downloading the installer does not activate a license. You can inspect the package, check hashes, read the deployment documentation and hand it to your security team without losing your refund window.
• Activation happens when the license key is bound to an installation: your deployment calls our license service, the key is registered to that instance, and the product begins operating. From that point the license is in use in your environment.

Once a license has been activated, the 14-day window no longer applies and we treat the purchase as final, subject to the fault and billing-error sections below. If you activated by mistake within minutes of purchase and have not run a scan, write to us and say so. We would rather look at the activation log than argue.

Monthly subscriptions

The monthly plan is $599 per month, billed in advance, recurring until you cancel.

• Cancel at any time from your account. Cancellation takes effect at the end of the current billing period.
• Access continues to the end of the period you paid for. Scanning, patching and reporting keep running until that date.
• No partial-month refunds. If you cancel on day 20 of a 30-day period, you keep the remaining 10 days and are not billed again.
• Cancel before the renewal date to avoid the next charge. A renewal that has already been taken is not refunded simply because the cancellation came a day or two late, but see billing errors below if the charge was genuinely unexpected.
• The first month is covered by the 14-day, not-yet-activated rule like any other purchase.

Lifetime licenses

The lifetime license is $5,999 one time. It is a perpetual license to run SITEY, and it includes one year of updates, engine feed and priority support.

• Refundable in full within 14 days of purchase if the license has not been activated.
• After activation it is not refundable. A perpetual license does not expire, so there is no unused remainder to refund. If you activate, you keep the right to run the software even after the first year of updates ends.
• If you are unsure which model fits, buy monthly first. Lifetime equals ten months of the monthly plan, so nothing is lost by starting monthly and moving later. See Pricing.

At a glance

How to request a refund

Email info@siteyvm.com with:

1. Your order number (on the Stripe receipt emailed at purchase).
2. The email address on the account.
3. Which purchase it concerns: monthly or lifetime.
4. A reason, if you want to give one. It is optional and it does not change the outcome inside the window.

We acknowledge refund requests within 2 business days and decide within 5 business days. If we decline, we will tell you which part of this policy we relied on and what the activation record shows. You can also reach us through the contact page, but email with the order number is faster.

How refunds are issued

• Refunds are issued through Stripe, back to the original payment card. We cannot send a refund to a different card, a bank account or a different person.
• We refund in USD, the currency of the original charge. If your card is denominated in another currency, the amount your bank credits may differ from the amount your bank originally debited because of exchange rate movement. That difference is between you and your bank; we refund the full USD amount.
• Stripe releases the refund immediately on approval. Your bank typically posts it in 5 to 10 business days, sometimes longer depending on the issuer.
• We do not deduct a processing fee from your refund.
• Any applicable VAT or sales tax collected at checkout is refunded with the principal amount.

What happens to the license after a refund

A refund and a working license are not compatible. When a refund is issued:

• The license key is revoked and the activation record is released.
• The deployment stops validating at its next license check and moves to an unlicensed state.
• You stop receiving updates, engine feed refreshes and support.
• You are expected to uninstall the platform and remove the agents from your hosts. Continuing to run SITEY after a refund is a breach of the license terms.

What happens to your data

Nothing, because we never had it. SITEY runs in your infrastructure: your database, your scan results, your asset inventory, your findings. Licence activation is the only traffic to our own servers. Optional integrations you enable talk directly to their own providers. A refund revokes the license; it does not delete, transfer or expose your scan data, and we cannot retrieve it for you either. Export anything you want to keep before you uninstall. See our Privacy Policy for what the license service does record.

Billing errors, duplicates and chargebacks

• Duplicate charges and charges taken after a confirmed cancellation are refunded in full, regardless of the 14-day window. Send us the order numbers.
• Unauthorised card use. Contact your bank first, then tell us so we can revoke the license associated with the charge.
• Chargebacks. Please email us before opening one. A chargeback freezes the case with the card network, takes far longer than a direct refund, and results in immediate license revocation while it is open. We will always look at a direct request faster.

If the product does not work

This policy covers change of mind. It does not limit your rights when the software is faulty. If SITEY materially fails to do what we say it does on the features page in a supported environment, and we cannot fix it in a reasonable time, we will refund or credit you even outside the 14-day window. Raise it with support first with logs, environment details and what you expected, so we can reproduce it. Statutory rights of consumers regarding non-conforming digital content are not affected by anything on this page.

Changes to this policy

We may update this policy. The version in force is the one published on the date of your purchase, and we will not apply a later, less favourable version retroactively to a purchase you already made. Material changes will be reflected in the “last updated” date above.

Contact

Refunds, billing questions and cancellations: info@siteyvm.com. Company details and postal address are on the contact page.